The Success of every organization leans on its foundations of trust, transparency and the consistency of value that it can bring to its customers. To this end, we formulated a ‘Bill Of Rights’ that outlines our Promises and Commitment to our Customers.
Dear Customer,
As a patron of Tata Motors Finance Limited, you shall have these rights
INFORMATION
in a language preferred & understood by you on all material aspects of the deal.
ACCURATE & TIMELY DISCLOSURE
of all terms & conditions including material terms such as Interest rate, charges & fees.
ASK FOR & RECEIVE ALL UPDATED INFORMATION
on your loan account through email / website query or letters.
BE TREATED WITHOUT DISCRIMINATION
on the basis of gender, race or religion.
KNOW THE TERMS
of the agreement through a written sanction letter about the amount of the loan, charges & fees applicable before signing the legal agreement.
KNOW THE STATUS
of your loan application, not later than 21 days from the date of submission of requisite documents.
REFUSE PAYMENT
without a valid official receipt for any or all amounts paid towards your loan account.
SEEK ASSISTANCE:
Write, call or visit any of the branches of the company & speak to TMFL authorised representatives to discuss in person, seek assistance on services offered / availed.
RIGHT TO BE HEARD:
To provide feedback & suggestion on products, services or processes through letters, email, toll free number or website.
RIGHT TO COMPLAIN & ESCALATE
Register a complaint, receive a reference number and seek escalation of the complaint within the company in case the complaint is not fully redressed to your satisfaction in a fair, transparent and reasonable manner.
