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The Success of every organization leans on its foundations of trust, transparency and the consistency of value that it can bring to its customers. To this end, we formulated a ‘Bill Of Rights’ that outlines our Promises and Commitment to our Customers.

 

Dear Customer,

As a patron of Tata Motors Finance Limited, you shall have these rights

INFORMATION ON PRODUCTS & SERVICES, TERMS & CONDITIONS

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RIGHT NO 1:

INFORMATION

in a language preferred & understood by you on all material aspects of the deal.

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RIGHT NO 2:

ACCURATE & TIMELY DISCLOSURE

of all terms & conditions including material terms such as Interest rate, charges & fees.

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RIGHT NO 3:

ASK FOR & RECEIVE ALL UPDATED INFORMATION

on your loan account through email / website query or letters.

LOAN SANCTION, DOCUMENTATION AND DISBURSEMENTS

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RIGHT NO 4:

BE TREATED WITHOUT DISCRIMINATION

on the basis of gender, race or religion.

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RIGHT NO 5:

KNOW THE TERMS

of the agreement through a written sanction letter about the amount of the loan, charges & fees applicable before signing the legal agreement.

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RIGHT NO 6:

KNOW THE STATUS

of your loan application, not later than 21 days from the date of submission of requisite documents.

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RIGHT NO 7:

REFUSE PAYMENT

without a valid official receipt for any or all amounts paid towards your loan account.

LOAN SERVICING & CLOSURE

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RIGHT NO 8:

SEEK ASSISTANCE:

Write, call or visit any of the branches of the company & speak to TMFL authorised representatives to discuss in person, seek assistance on services offered / availed.

FEEDBACK & COMPLAINTS

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RIGHT NO 9:

RIGHT TO BE HEARD:

To provide feedback & suggestion on products, services or processes through letters, email, toll free number or website.

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RIGHT NO 10:

RIGHT TO COMPLAIN & ESCALATE

Register a complaint, receive a reference number and seek escalation of the complaint within the company in case the complaint is not fully redressed to your satisfaction in a fair, transparent and reasonable manner.

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