Contact Us
Contact Us
Contact Us

How can we help?

Our customer-centric approach is supported by a robust customer care infrastructure.

Connect with Us

Whether you are looking for general information, have a specific query, or want to give us some feedback- we are always listening!

You can reach us at any of the following touch points:

  • Email

    customercare@tmf.co.in

    Email

  • Whatsapp

    7700910888

    Whatsapp

  • 1800 209 0188

    1800 209 0188

    Customer Care Toll Free
    Monday - Saturday
    (9:00 AM to 7:00 PM)

  • www.tmf.co.in

    www.tmf.co.in

    Website
    Register your queries, locate our branches, apply for loan,Special offers and more (Webchat feature available).

  • TMF Complaint

    "TMF Complaint" to 9223192231

    SMS
    "TMF(space)COMPLAINT" and send to 9223192231 and receive a call back from our Customer Care Team

  • Have a Complaint?

    Have a Complaint?

    We are listening!  Click here

Grievance Redressal Mechanism

We are committed to provide all the assistance you need on products & services offered by us. 
Tata Motors Finance has established a Complaint Redressal Mechanism for all our customers, including differently abled customers.
All complaints pertaining to our company or its outsourced agencies
(including pertaining to FinTech/ digital lending related complaints/ issues), would be registered & tracked in our CRM.
To facilitate redressal of complaints, we have established the following levels.

  • Call US

    Call US

    1800-209-0188
    Customer Care:
    Monday - Saturday
    9:00 AM to 7:00 PM

  • Website

    Website

    www.tmf.co.in (Existing customers can register complaints post logging in with their User ID & Password)

  • Branches

    Branches

    Monday - Friday
    9.30 AM to 6.00 PM
    Saturday
    9.30 AM - 1.30 PM
    (Except for 2nd Saturday)

  • If the Complaint is unresolved within 10 Days

    If the Complaint is unresolved within 10 days

    Please contact our Customer Care Grievance Redressal Officer, Mr. Malik Shaikh with your 
    complaint number at Tel. No.: 022-6181-5665

  • Write to Customer Care Department

    Write to Customer Care Department

    Tata Motors Finance Ltd.
    2nd Floor, A Wing, I-Think Techno Campus, Off Pokhran Road No. 2, Thane (West), Maharashtra 400601.

  • Loan Details

    Email

    Complaint Reference Number

    Complaint Description

  • If the complaint is unresolved within 30 days

    If the Complaint is Unresolved within 30 Days

    You may appeal to the Office of Ombudsman

  • The Reserve Bank of India

    The Reserve Bank of India

    Centralized Receipt & Processing Centre. Reserve Bank of India , 4th floor, Sector 17, Chandigarh 160017.

  • visit

    Visit at

    RBI CMS portal: https://cms.rbi.org.in
    or
    Call on the Toll free number : 14448

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