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1. What are the various channels to communicate with us in case you have any queries or concerns?

We have various channels for you to raise any queries or concerns regarding your loan account.

  • You can call us on our toll free number 1800-209-0188 (Monday-Saturday 9am to 7pm)
  • You can WhatsApp us on 8097090188 (Monday- Saturday 9:30am to 6:00pm (except the 2nd Saturday of the month)
  • Email us at customercare@tmf.co.in
  • SMS keywords to 9266592665 & get the required information instantly (refer Q5)
  • Visit the branch nearest to you for assistance (refer Q13)

Important Note: For security reasons, we request you to call, SMS and email ONLY from your registered mobile number/email address.

2. How can I notify TMF regarding change in my personal contact details (telephone number, email ID etc.)?

To notify us about changes in your telephone number or email ID, please notify us through the Toll free number, WhatsApp us or visit any branch. Post the required verifications, we shall register your new contact details.

3. What information can I get from the Welcome Kit? When do I receive the Welcome Kit?

The information provided in the welcome kit are: your loan account summary, the terms & conditions of the Loan Agreement, your repayment schedule, and general information about fees/charges, insurance, TDS etc.

Your welcome kit is dispatched within 15 days from the date your loan is booked. In case you have not received the same, please access the same with your login credentials on www.tmf.co.in (refer Q6)

4. Where & by when do I get my Registration Certificate (RC)? Do I need to submit a copy of the RC?

The RC copy needs to be collected from the RTO. Post vehicle registration, it is important that you submit a hypothecation RC copy to us through

Important: Please ensure you submit the RC from a registered mobile / email ID only.

5. What information can I get directly by sending an SMS to 9266592665?

The following keywords may be sent as SMS in order to get various kinds of information.

KeywordInformation received
TMF MYCONT Your loan account number
TMF BAL <Your Loan Account Number> Overdue & Overdue interest
TMF CINFO <Your Loan Account Number> Due date, EMI amount, First EMI date & Last EMI date
TMF BRN <Area Pin Code  > List of nearest branches

6. How can I receive my login id and password and what can I do if I forget my password?

Your user ID is the 10 digit “Customer ID” that you would have received in your welcome kit & through SMS. If you have not received your password or have forgotten the same, you can click on the “Forgot Password” link post logging into www.tmf.co.in. and we’ll send the password immediately to your registered mobile number.

Important: Please make sure that your current mobile number is registered with us (refer Q2 on how to register your current details)

7. What is the basic information that I can access from the Website after logging in?

You can view the following details 24 x 7 once you login successfully

  • Loan Account information
  • Welcome Kit
  • Statement of Account
  • Repayment schedule
  • Pre-closure statement
  • Insurance
  • Register OR view status of query /complain

8. How do I change my address? What are the valid KYC documents required for an address change?

To process your change of address, please provide us with the following documents (self attested)

  • A request letter with your complete address (with pin code)
  • Address Proof & Identification proof (refer Q9 for valid documents)

9. What are the valid KYC & Identification proof (ID) documents?

Valid KYC documents: Driving License /Passport / Electricity Bill / Aadhar Card

Valid ID proof documents: Pan Card/Driving License/Passport / Aadhar Card

10. Can I make a cash payment? How much cash can I deposit at a time?

Yes. You can make a cash payment. However, we encourage you to make online payments. Please note that as per Income Tax Act, we will not accept cash more than Rs 1,99,000 in a single day & against a single EMI of your loan account. These limits shall also apply to direct cash deposit into our bank accounts.

11. What are the various ONLINE modes of payment?

The most convenient way is to transfer funds online:

  • Logon to www.tmf.co.in & click on Quick Pay. Use debit card / Internet banking to pay. Credit will reflect in loan a/c within 24 hrs
  • Transfer funds through Net Banking (refer Q12 on the process)
  • Unified Payment Interface (UPI) - Use the mobile app issued by your bank / BHIM. Simply create your ID and pay by entering TMFL VPA “tmfl@sc”

12. How do I transfer funds through net banking to make my payments?

Post login to the website of your bank account, you can do a fund transfer through NEFT/RTGS/IMPS towards your loan account with us. Details of our banks are:

Bank Name - Yes Bank
Beneficiary Name Tata Motors Finance Ltd Tata Motors Finance Solutions Ltd
Beneficiary Account number TMFLTD__________(10 digit loan account number) TMFSOL__________ (10 digit loan account number)
IFSC CODE YESB0CMSNOC YESB0CMSNOC

 

Once the payment is made, credit will reflect in loan a/c within 24 hrs



OR

Bank Name - HDFC Bank Ltd
Name of the Account Tata Motors Finance Ltd Tata Motors Finance Solutions
Bank Account number 00600310008438 00600310036653
Bank Branch Name FORT, MANECKJI WADIA BUILDING FORT, MANECKJI WADIA BUILDING
IFSC CODE HDFC0000060 HDFC0000060
MICR code (9 Digit Number) 400240015 400240015

 

Once the payment is made, immediately inform us (Through email/WhatsApp) your loan account number along with Unique Transaction Reference (UTR). Ensure you email / WhatsApp from a registered email ID / mobile number only.

13. How do I access the nearest branch?

  • Login to www.tmf.co.in
  • Click “Branch Locator”
  • SMS as per the details given in Q5 using keyword <TMF BRN>

14. How do I receive my NOC post loan maturity, and remove the hypothecation of my vehicle?

Your NOC will be automatically generated post loan maturity & will be sent to your home branch or dealership (you will receive an SMS on your registered mobile number once NOC is sent to the home branch / dealership). Please ensure you carry a valid identity proof whilst collecting the same.

Important: Your NOC will not get generated automatically in case your RC is not updated in our records OR there are dues pending in your contract/s OR any of your group contracts.

15. What is the procedure to apply for another loan or refer a friend?

You can simply log on to our website www.tmf.co.in & click “Check Loan Eligibility”. Alternately, you can also use any of our channels as mentioned in Q1 above.

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