We have various channels for you to raise any queries or concerns regarding your loan account.
Important Note: For security reasons, we request you to call, SMS and email ONLY from your registered mobile number/email address.
For change in Mobile number / Email ID, please fill the “Customer Request Form” and submit the same at your nearest branch along with 1 valid identity proof.
Refer Q9 for the list of valid documents
The information provided in the welcome kit are: your loan account summary, the terms & conditions of the Loan Agreement, your repayment schedule, and general information about fees/charges, insurance, TDS etc.
Your welcome kit is dispatched within 15 days from the date your loan is booked. In case you have not received the same, please access the same with your login credentials on www.tmf.co.in (refer Q6)
The RC copy needs to be collected from the RTO. Post vehicle registration, it is important that you submit a hypothecation RC copy to us through
Important: Please ensure you submit the RC from a registered mobile/email ID only.
The following keywords may be sent as SMS in order to get various kinds of information.
| Keyword | Information received |
|---|---|
| TMF MYCONT | Your loan account number |
| TMF BAL <your loan account number> | Overdue & Overdue interest |
| TMF CINFO <your loan account number> | Due date, EMI amount, First EMI date & Last EMI date |
| TMF BRN <area pincode> | List of nearest branches |
Important Note: For security reasons, we request you to call, SMS and email ONLY from your registered mobile number/email address
Your user ID is the 10 digit “Customer ID” that you would have received in your welcome kit & through SMS. If you have not received your password or have forgotten the same, you can click on the “Forgot Password” link post logging into www.tmf.co.in. and we’ll send the password immediately to your registered mobile number.
Important: Please make sure that your current mobile number is registered with us (refer Q2 on how to register your current details)
You can view the following details 24 x 7 once you login successfully
For change in address, please fill the “Customer Request Form” and submit the same at your nearest branch along with 1 Address proof + 1 Identity proof.
Refer Q9 for the list of valid documents
Valid KYC documents: Driving License /Passport / Electricity Bill / Aadhar Card
Valid ID proof documents: Pan Card/Driving License/Passport / Aadhar Card
Yes. You can make a cash payment. However, we encourage you to make online payments. Please note that as per Income Tax Act, we will not accept cash more than Rs 1,99,000 in a single day & against a single EMI of your loan account. These limits shall also apply to direct cash deposit into our bank accounts.
The most convenient way is to transfer funds online:
Post login to the website of your bank account, you can do a fund transfer through NEFT/RTGS/IMPS towards your loan account with us. Details of our banks are:
| Bank Name - Axis Bank | ||
| Beneficiary Name | Tata Motors Finance Ltd | Tata Motors Finance Solutions Ltd |
| Beneficiary Account number | TMFLTD__________(10 digit loan account number) | TMFSOL__________ (10 digit loan account number) |
| IFSC CODE | UTIB0CCH274 | UTIB0CCH274 |
Once the payment is made, credit will reflect in loan a/c within 24 hrs
Your NOC will be automatically generated post loan maturity & will be sent to your home branch or dealership (you will receive an SMS on your registered mobile number once NOC is sent to the home branch/dealership). Please ensure you carry a valid identity proof whilst collecting the same.
Important: Your NOC will not get generated automatically in case your RC is not updated in our records OR there are dues pending in your contract/s OR any of your group contracts.
You can simply log on to our website www.tmf.co.in & click “Check Loan Eligibility”. Alternately, you can also use any of our channels as mentioned in Q1 above.
