Grievance Redressal Mechanism
We are committed to provide you all the assistance on products & services offered by us.
Tata Motors Finance has established a Complaint Redressal Mechanism for all our customers. All complaints pertaining to our company or its outsourced agencies, would be registered & tracked in our CRM. To facilitate redressal of complaints, we have established the following levels.
हम अपने उत्पादों और सेवाओं पर आपको सभी प्रकार की सहायता प्रदान करने के लिए वचनबद्ध हैं।
टाटा मोटर्स फाइनेंस द्वारा अपने सभी ग्राहकों के लिए शिकायत निवारण तंत्र की स्थापना की गई है। हमारी कंपनी या इसकी आउटसोर्स एजेंसियों से संबंधित सभी शिकायतें, हमारे CRM में दर्ज की जाएंगी और उनके ऊपर नज़र रखी जाएगी। शिकायतों के निवारण के लिए, हमने निम्नलिखित स्तरों की स्थापना की है।
Level 1 REGISTER YOUR COMPLAINT
Call Us:
1800-209-0188
Customer Care:
Monday - Saturday
9:00 AM to 7:00 PM
Email at:
Customercare@tmf.co.in
Website:
www.tmf.co.in
(Existing customers can register complaints post logging with User ID & Password)
Whatsapp:
7700910888
Branches:
Monday - Friday
9.30 AM to 6.00 PM
Saturday
9.30 AM - 1.30 PM
(Except for 2nd Saturday)
Level 2
If the complaint is unresolved within 10 days, please contact our Customer Care Grievance Redressal Officer , Ms Zinal Thakkar with your complaint number at
Tel No: 022-6181 5665
OR Write to Customer
Care Department:
Tata Motors Finance Ltd 2nd Floor, A Wing, I Think Techno campus, Off Pokhran Road No 2, Thane (West), Maharashtra 400 601.
Level 3
If the complaint is unresolved within 30 days you may appeal to The Office in charge, at the Regional office of Department of Non-Banking Supervision (DNBS) of RBI.
The Reserve Bank of India, Department of Non Banking Supervision, Mumbai Regional Office, 3rd Floor, Reserve Bank of India, Opp. Mumbai Central Railway Station, Byculla, Mumbai 400008.
Email id:
dnbsmro@rbi.org.in
