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Grievance Redressal Mechanism

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Tata Motors Finance has established a Complaint Redressal Mechanism for all our customers. All complaints pertaining to our company or its outsourced agencies, would be registered & tracked in our CRM. To facilitate redressal of complaints, we have established the following levels.

  • Call US

    Call US

    Customer Care:
    Monday - Saturday
    9:00 AM to 7:00 PM

  • Website

    Website (Existing customers can register complaints post logging in with their User ID & Password)

  • Branches


    Monday - Friday
    9.30 AM to 6.00 PM
    9.30 AM - 1.30 PM
    (Except for 2nd Saturday)

  • If the Complaint is unresolved within 10 Days

    If the Complaint is unresolved within 10 days

    Please contact our Customer Care Grievance Redressal Officer, Ms. Zinal Thakkar with your complaint number at Tel No: 022-6181-5665

  • Write to Customer Care Department

    Write to Customer Care Department

    Tata Motors Finance Ltd.
    2nd Floor, A Wing, I-Think Techno Campus, Off Pokhran Road No. 2, Thane (West), Maharashtra 400601.

  • Complaint No

  • If the complaint is unresolved within 30 days

    If the Complaint is Unresolved within 30 Days

    You may appeal to The Office in charge, at the Regional office of Department of Non-Banking Supervision (DNBS) of RBI.

  • The Reserve Bank of India

    The Reserve Bank of India

    Department of Non Banking Supervision, Mumbai Regional Office, 3rd Floor, Reserve Bank of India, Opp. Mumbai Central Railway Station, Byculla, Mumbai 400008.

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