Grievance Redressal Mechanism
We are committed to provide you all the assistance on products & services offered by us.
Tata Motors Finance has established a Complaint Redressal Mechanism for all our customers. All complaints pertaining to our company or its outsourced agencies, would be registered & tracked in our CRM. To facilitate redressal of complaints, we have established the following levels.
Level 1 REGISTER YOUR COMPLAINT
Email at:
Customercare@tmf.co.in
Website:
www.tmf.co.in
(Existing customers can register complaints post logging with User ID & Password)
Whatsapp:
8097090188
Monday-Saturday
(9.30 am to 6.00 pm except 2nd Saturday)
Branches:
Monday-Friday
( 9.30 am to 6.00 pm)
Saturday
(9.30 am to 1.30 pm)
Level 2
If the complaint is unresolved within 10 days, please contact our Customer Care Nodal Officer, Ms Perveen Rana with your complaint number at
Tel No: 022-6181 5665
OR Write to Customer
Care Department:
Tata Motors Finance Ltd 2nd Floor, A Wing, I Think Techno campus, Off Pokhran Road No 2, Thane (West), Maharashtra 400 601.
Level 3
If the complaint is unresolved within 30 days you may appeal to The Office in charge, at the Regional office of Department of Non-Banking Supervision (DNBS) of RBI.
The Reserve Bank of India, Department of Non Banking Supervision, Mumbai Regional Office, 3rd Floor, Reserve Bank of India, Opp. Mumbai Central Railway Station, Byculla, Mumbai 400008.
Email id:
dnbsmro@rbi.org.in
